Every one of your clients faces unique challenges. And the hardest part of care happens where you can’t see it: in the 167 hours between sessions. Their attempts to keep their lives organized fall short, as self-managed digital tools easily fall into mismanagement and fail to become a source of truth for task or commitment prioritization. This leads to process attrition, and disorganization again takes over.
Throughout their lives, they’ve managed to rely on intellect and creativity in order to get by (resulting in over-engineered personal organization processes). They attack each new method or tool with vigor, but the honeymoon tends to end quickly as novelty wanes.
Every past process — whether an app, a physical whiteboard, a notebook — is now collecting dust, because none were built with their unique challenges in mind.
